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This is a one-time cleanup event scheduled for May 4, 2026 — not an ongoing or recurring policy. If this becomes a recurring policy in the future, this page will be completely rewritten to reflect that.
On May 4, 2026, Relevance AI will perform a one-time deletion of Knowledge tables on accounts that have been inactive for an extended period. This page explains what qualifies as inactive, how you are notified, and how to prevent your Knowledge tables from being deleted.
Deletion of inactive Knowledge tables is permanent and cannot be undone. All data stored in those tables will be lost.

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What counts as inactive

Your account is considered inactive when both of the following conditions have been true for the last 182 days:
  • No tool or agent has been run
  • No login to the Relevance AI platform
Both conditions must apply simultaneously. If either condition is not met — for example, if you have logged in within the last 182 days — your account is considered active and your Knowledge tables will not be deleted.

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Warning email

You will receive an email warning 4 days before your Knowledge tables are scheduled for deletion on May 4, 2026. This email comes from support@relevanceai.com and is a legitimate notification from Relevance AI — not spam or phishing.

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What gets deleted

All data stored in your Knowledge tables will be permanently deleted, including all rows, columns, and any documents or files used to populate those tables. Your account itself will remain active — only the Knowledge stored in those tables is removed.

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How to prevent deletion

Log in to Relevance AI and run any Agent or Tool. Either action marks your account as active, and your Knowledge tables will not be deleted in this one-time cleanup. You do not need to re-upload data or reconfigure anything — simply using the platform is enough. If you receive a warning email, log in and run an Agent or Tool before the 4-day window closes to prevent deletion.

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Received the email in error?

If you believe you received a deletion warning in error — for example, if you have been actively using the platform — reply directly to the warning email to open a support ticket. You can also contact support directly.

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Frequently asked questions

No. This one-time cleanup event does not apply to Enterprise accounts. Only non-Enterprise accounts are subject to this deletion.
No, not all accounts. This one-time cleanup applies to non-Enterprise Relevance AI accounts that have been inactive for 182 or more days. Enterprise accounts are not affected.
No. Once Knowledge tables are deleted, the data cannot be recovered. If you receive a warning email, log in and run an Agent or Tool before the 4-day window closes.
Any execution of a Tool or Agent through the Relevance AI platform counts as activity. This includes manual runs as well as automated or scheduled runs.
Inactivity is measured from two signals: the last tool or agent run, and the last login to the platform. Both must be absent for 182 consecutive days for your Knowledge tables to qualify for deletion in this one-time event. A single login or run within that window is sufficient to prevent it.
No. Your account will remain active. Only the Knowledge data stored in inactive tables is deleted in this one-time event. You can continue using Relevance AI normally after May 4, 2026.