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As a Relevance Builder, understanding your support responsibilities and engaging with the community will help you build trust and increase the success of your Marketplace listings.

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Do I need to support my Agents / Tools?

You will not need to support your free Agents / Tools. Any free Agents / Tools that you add to the Marketplace will be supported by our Relevance AI support team, but if someone asks about them in the Community, we’d appreciate if you could help out and answer questions. For paid Agents / Tools, our support team will attempt to troubleshoot with your customers first. However, our support team may reach out to you, or direct your customers to you, if they’re unable to help your customers with your Agents.
Best practice: Even for free listings, being responsive to questions in the Community helps build your reputation and can lead to more downloads and purchases of your other listings.

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How do refunds work?

Relevance has a 1 week, no questions asked, refund policy for purchased Marketplace listings. When a user refunds a listing, they will lose access to that listing and will not be able to use it. This money will be taken out of your Stripe account. After 1 week, our policy is not to offer refunds. This means customers will need to assess within a week whether or not they wish to continue using your listing.
To minimize refunds, provide clear and accurate descriptions of what your Agent does, include comprehensive usage instructions, respond quickly to support questions, and keep your Agents well-maintained and updated.

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Joining the Community

It is expected that Relevance Builders are also passionate members of our Relevance AI Community. Once you set up your Relevance Builder profile, you will be given a badge in the Community that shows your status as a Relevance Builder.

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Share your listings

You are encouraged to post any listings you submit to the Marketplace in our Agent Templates section. This will bring more attention to your listing, and allow you to chat with customers who download / purchase your listing directly. We also encourage you to share your listings on social media (LinkedIn, YouTube, TikTok, etc.).

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Answer questions

We would also appreciate you keeping an eye out for questions related to your listings in the Questions section. We may tag you in questions if we believe they’re about your listings if we can’t solve these questions ourselves.

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Relevance Builders space

You’ll also have access to a dedicated space for Relevance Builders in the Community. Join the Community to access this space where you can discuss with fellow Relevance Builders and the Relevance AI team, share your listings and learnings, and leave feedback for the Relevance AI team.
Relevance Builders who spend more time in the Community build more trust with our customer base, and therefore have more success in our Marketplace.

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Best practices for supporting your Agents

Create detailed documentation for your Agents including:
  • Step-by-step setup instructions
  • Common use cases and examples
  • Troubleshooting guides
  • FAQ sections
You can host this on public Notion pages, GitHub, or your own website, and link to it from your listing description.
Try to respond to questions about your Agents within 24-48 hours. Quick responses show you’re actively supporting your listings and build customer confidence.
Video walkthroughs can be incredibly helpful for users. Consider creating:
  • Setup and configuration videos
  • Use case demonstrations
  • Troubleshooting guides
Share these on YouTube and link to them from your listing descriptions.
Regularly review and update your Agents to:
  • Fix any bugs or issues
  • Add new features based on user feedback
  • Ensure compatibility with platform updates
  • Improve performance and reliability
If you discover an issue with your Agent:
  • Communicate it clearly to users
  • Provide workarounds if available
  • Update the Agent as soon as possible
  • Notify users when the issue is resolved
Actively seek feedback from users and use it to improve your Agents. This shows you’re committed to providing value and helps you create better listings.

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Community engagement strategies

Share your expertise

Answer questions in the Community, even if they’re not directly about your listings. This establishes you as a knowledgeable builder.

Showcase use cases

Post creative ways people are using your Agents. This inspires others and demonstrates the value of your listings.

Collaborate with other Builders

Connect with other Relevance Builders to share knowledge, collaborate on projects, and cross-promote listings.

Participate in discussions

Engage in broader platform discussions. Your insights help shape the community and increase your visibility.

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Support workflow for paid listings

When a customer has an issue with your paid listing:
1

Customer contacts Relevance support

The customer will typically reach out to our support team first.
2

Initial troubleshooting

Our support team will attempt to troubleshoot the issue using your documentation and their knowledge of the platform.
3

Escalation to Builder

If the issue requires your expertise, our support team will either:
  • Reach out to you directly for assistance
  • Direct the customer to contact you
  • Tag you in a Community post about the issue
4

Resolution

Work with the customer to resolve the issue. If it’s a bug in your Agent, update the listing and push the changes.
5

Follow-up

After resolving the issue, follow up to ensure the customer is satisfied and consider if the issue reveals a need for better documentation or Agent improvements.

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Measuring your success

Track these metrics to understand how well you’re supporting your Agents:
  • Clone count: How many times your Agents have been downloaded
  • Refund rate: Percentage of purchases that result in refunds
  • Community engagement: Questions answered, posts made, discussions participated in
  • Customer feedback: Reviews, testimonials, and direct feedback
  • Update frequency: How often you improve and update your listings
Builders with low refund rates, high community engagement, and regular updates tend to have the most successful Marketplace presence.

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Getting help

If you need assistance with supporting your Agents or have questions about your responsibilities as a Builder:
  • Relevance Builders space: Ask questions in the private Builders community
  • Support team: Reach out to our support team for guidance
  • Documentation: Refer to this guide and other documentation resources

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Congratulations!

You’ve completed the Relevance Builders guide! You now have everything you need to:
  • Set up your Builder profile
  • Submit Agents to the Marketplace
  • Price and promote your listings
  • Support your customers effectively
Ready to start building? Head to the Relevance Builders section in your project and create your first Marketplace listing!

Join the Community

Connect with other Relevance Builders, share your listings, and get support from the community